Hotel and Apartment Check-in

Добър вечер!

Dobar vecher!

Good evening!

Walking up to the desk after a long travel day — most arrivals land in the evening.

Имам резервация на името на Смит.

Imam rezervatsiya na imeto na Smit.

I have a reservation under the name Smith.

The check-in opener — name up front so they can start typing immediately.

Ще остана три нощи.

Shte ostana tri noshti.

I will stay three nights.

Confirms the length of stay while they check the booking — swap in your own number.

На кой етаж е стаята?

Na koy etazh e stayata?

What floor is the room on?

Key in hand, suitcase at your feet — ask before you wander off to the wrong staircase.

Каква е паролата за интернет?

Kakva e parolata za internet?

What is the Wi-Fi password?

The first thing everyone actually needs — ask at the desk before you go up.

В колко часа е закуската?

V kolko chasa e zakuskata?

What time is breakfast?

Ask at check-in so tomorrow morning has one less mystery.

В колко часа трябва да освободя стаята?

V kolko chasa tryabva da osvobodya stayata?

What time do I need to check out?

Settle it now instead of a knock on the door on your last morning.

Има ли асансьор?

Ima li asansyor?

Is there an elevator?

Worth asking with a heavy suitcase — plenty of older buildings only have stairs.

Може ли да ми го напишете?

Mozhe li da mi go napishete?

Can you write it down for me?

For the Wi-Fi password or a door code — a slip of paper beats mishearing it three times.

Извинете, не разбрах.

Izvinete, ne razbrah.

Sorry, I didn't catch that.

The receptionist reels off floor, breakfast, and parking in one breath — this rewinds it.

Може ли да повторите?

Mozhe li da povtorite?

Can you repeat that?

Polite second chance for any instruction you half-heard.

Благодаря, лека нощ!

Blagodarya, leka nosht!

Thank you, good night!

Key in hand, heading for the elevator — the natural close to an evening check-in.

Добър ден, идвам да се настаня.

Dobar den, idvam da se nastanya.

Good afternoon, I'm here to check in.

Your opening line at the desk on a normal afternoon arrival — it greets and states your business in one breath, and the present tense carries no gender.

Здравейте, с какво мога да ви помогна?

Zdraveyte, s kakvo moga da vi pomogna?

Hello, how can I help you?

Something you hear the second you reach the desk — it is simply an invitation to say why you are there, so answer with your name and booking.

Заповядайте, слушам ви.

Zapovyadayte, slusham vi.

Go ahead, I'm listening.

Something you hear from a receptionist who looks up mid-task — "заповядайте" here means "the floor is yours", not "come in".

Един момент, моля.

Edin moment, molya.

One moment, please.

Something you hear while they type your name into the system — stay at the desk, it is a pause and not a brush-off.

Името ми е Джон Смит.

Imeto mi e Dzhon Smit.

My name is John Smith.

Handing over your name when they ask who the room is for — be ready to spell the surname straight after.

Как е фамилията, моля?

Kak e familiyata, molya?

What is the surname, please?

Something you hear as the first real question of the check-in — they want the surname the booking sits under, which may not be yours.

Да ви дам ли номера на резервацията?

Da vi dam li nomera na rezervatsiyata?

Shall I give you the reservation number?

Offered when your surname turns up nothing on their screen — the booking number ends the search faster than spelling again.

Резервирах онлайн миналата седмица.

Rezervirah onlayn minalata sedmitsa.

I booked online last week.

Useful when the desk cannot find you — it tells them which system to look in. The aorist "резервирах" is the same for any speaker.

Да, намерих резервацията ви.

Da, namerih rezervatsiyata vi.

Yes, I found your reservation.

Something you hear once the booking comes up on screen — the small relief moment; the passport request usually follows immediately.

Заповядайте, ето паспорта ми.

Zapovyadayte, eto pasporta mi.

Here you are, this is my passport.

Said as you slide the passport across the desk — every hotel here registers guests, so this happens at every single check-in.

Ще ми трябва документ за самоличност.

Shte mi tryabva dokument za samolichnost.

I will need an identity document.

Something you hear right after they find the booking — "документ за самоличност" covers passport or ID card, so a national ID works too.

Трябва да попълните адресна карта.

Tryabva da popalnite adresna karta.

You need to fill in a registration card.

Something you hear as a small printed slip is pushed towards you — the address card hotels file for guest registration.

Какво да пиша в тази графа?

Kakvo da pisha v tazi grafa?

What should I write in this box?

Pointing at one field on the registration card whose label you cannot read — "графа" is the word for a box on a form here.

Подпишете тук, моля.

Podpishete tuk, molya.

Sign here, please.

Something you hear with a finger on the line — the last step before the key comes out.

Рано ли идвам?

Rano li idvam?

Am I too early?

Asked when you arrive off a morning flight and the desk looks unprepared — the present tense keeps it gender-neutral.

Може ли да се настаня сега?

Mozhe li da se nastanya sega?

Can I check in now?

The direct ask when you are standing there hours before official check-in time.

Стаята още не е готова.

Stayata oshte ne e gotova.

The room is not ready yet.

Something you hear on an early arrival — housekeeping has not finished, so ask next about leaving the bags.

Настаняването е от два часа следобед.

Nastanyavaneto e ot dva chasa sledobed.

Check-in is from two in the afternoon.

Something you hear as the official rule — listen for the number after "от", which is the hour you can come back.

Резервацията ми е за двойна стая.

Rezervatsiyata mi e za dvoyna staya.

My reservation is for a double room.

Said when the screen shows something other than what you paid for — state the room type you booked before the key is issued.

Може ли стая на по-висок етаж?

Mozhe li staya na po-visok etazh?

Can I have a room on a higher floor?

Asked at check-in when the ground-floor rooms face a busy street — higher usually means quieter here.

Има ли стая с балкон?

Ima li staya s balkon?

Is there a room with a balcony?

Worth asking on a summer arrival — balconies are common in Bulgarian hotels and rarely cost extra.

Стаята е на третия етаж, вдясно от асансьора.

Stayata e na tretiya etazh, vdyasno ot asansyora.

The room is on the third floor, to the right of the lift.

Something you hear as the answer to "на кой етаж е стаята" — the floor comes with directions attached, so listen past the number.

Стаята ви е номер двеста и петнайсет.

Stayata vi e nomer dvesta i petnayset.

Your room is number two hundred and fifteen.

Something you hear as the key card is handed over — repeat the number back, because it is the one thing you will be asked at breakfast.

Какво влиза в цената?

Kakvo vliza v tsenata?

What is included in the price?

Asked while they are still typing — breakfast, tourist tax and parking are often quoted separately here.

Закуската е включена в цената.

Zakuskata e vklyuchena v tsenata.

Breakfast is included in the price.

Something you hear as the good-news half of the answer — if you hear "без закуска" instead, breakfast is extra.

Туристическата такса отделно ли се плаща?

Turisticheskata taksa otdelno li se plashta?

Is the tourist tax paid separately?

Bulgarian municipalities charge a small per-night tourist tax, and hotels differ on whether it is already in your online price.

Общата сума е сто и двайсет евро за трите нощувки.

Obshtata suma e sto i dvayset evro za trite noshtuvki.

The total is one hundred and twenty euros for the three nights.

Something you hear when the balance is due at the desk — prices are in euro since 2026, and "нощувка" is how nights are counted.

Къде закусваме сутрин?

Kade zakusvame sutrin?

Where do we have breakfast in the morning?

Asked at check-in so you are not wandering the ground floor at half past seven — the "we" form is how guests phrase it at the desk.

Закуската е на партера, в ресторанта.

Zakuskata e na partera, v restoranta.

Breakfast is on the ground floor, in the restaurant.

Something you hear in reply — "партер" is the ground floor, and it is counted separately from the first floor here.

Закуската е от седем и половина до десет и половина.

Zakuskata e ot sedem i polovina do deset i polovina.

Breakfast is from half past seven to half past ten.

Something you hear as two times in a row — catch the one after "от" if you catch only one, since that is when you can start.

Закуската на блок маса ли е?

Zakuskata na blok masa li e?

Is breakfast a buffet?

"Блок маса" is the standard Bulgarian term for a help-yourself buffet, as opposed to a plate brought to your table.

Има ли нещо вегетарианско за закуска?

Ima li neshto vegetariansko za zakuska?

Is there anything vegetarian for breakfast?

Worth asking the evening before at a small hotel that cooks to order rather than laying out a buffet.

Коя е мрежата на хотела?

Koya e mrezhata na hotela?

Which network is the hotel's?

Your phone shows six networks in the lobby — this asks which one is theirs before you ask for the password.

Паролата е на картончето с ключа.

Parolata e na kartoncheto s klyucha.

The password is on the card holder with the key.

Something you hear instead of the password being read out — check the paper sleeve the key card comes in.

Как се отваря вратата с картата?

Kak se otvarya vratata s kartata?

How do I open the door with the card?

Asked at the desk when the lock has no visible reader — better than standing outside your room waving plastic at it.

Сложете картата в гнездото до вратата, за да има ток.

Slozhete kartata v gnezdoto do vratata, za da ima tok.

Put the card in the slot by the door so there is power.

Something you hear as they hand over the card — many hotels here cut the room power until the card is in the wall holder.

Може ли втора карта за стаята?

Mozhe li vtora karta za stayata?

Can I have a second card for the room?

Two of you in the room and only one card handed over — ask before you leave the desk.

Има ли сейф в стаята?

Ima li seyf v stayata?

Is there a safe in the room?

Asked at check-in when you are carrying a laptop and a passport around a city you do not know yet.

Как се задава кодът на сейфа?

Kak se zadava kodat na seyfa?

How do I set the code on the safe?

The safe is in the wardrobe with no instructions on it — ask before you lock your passport in with a code you guessed.

Как работи климатикът?

Kak raboti klimatikat?

How does the air conditioning work?

The same unit heats in winter and cools in summer here, and the panel is usually only in Bulgarian.

Дистанционното за климатика е на нощното шкафче.

Distantsionnoto za klimatika e na noshtnoto shkafche.

The remote for the air conditioning is on the bedside table.

Something you hear in reply — the unit is almost never controlled from a wall switch, so hunt for the remote.

Може ли още кърпи, моля?

Mozhe li oshte karpi, molya?

Can I have more towels, please?

Two people, one towel — asked at the desk or over the phone from the room.

В колко часа чистят стаите?

V kolko chasa chistyat stayite?

What time do they clean the rooms?

Worth knowing if you plan to sleep in or work in the room during the day.

Днес няма нужда да чистите стаята.

Dnes nyama nuzhda da chistite stayata.

There is no need to clean the room today.

Said at the desk on your way out when you would rather not have anyone in the room.

Стаите се чистят всеки ден до обяд.

Stayite se chistyat vseki den do obyad.

The rooms are cleaned every day before noon.

Something you hear as the house rule — "до обяд" means it will happen while you are out, not at a fixed hour.

Може ли допълнително легло в стаята?

Mozhe li dopalnitelno leglo v stayata?

Can we have an extra bed in the room?

Three of you arriving on a booking made for two — settle it at the desk, not upstairs.

Може ли още една възглавница?

Mozhe li oshte edna vazglavnitsa?

Can I have one more pillow?

The single flat pillow on a Bulgarian hotel bed is standard — one phone call to the desk fixes it.

Може ли по-топло одеяло?

Mozhe li po-toplo odeyalo?

Can I have a warmer blanket?

Asked in an unheated shoulder-season room where the thin summer duvet is still on the bed.

Ще ви го донесем след малко.

Shte vi go donesem sled malko.

We will bring it up to you shortly.

Something you hear after any small request at the desk — it means yes, and that you should wait in the room.

Стаята към улицата ли е?

Stayata kam ulitsata li e?

Does the room face the street?

Asked before you take the key — a room over a Sofia boulevard is a different night entirely.

В стаята е много шумно.

V stayata e mnogo shumno.

It is very noisy in the room.

Reported back at the desk after your first evening — a plain statement of fact opens the conversation without blame.

Може ли да ме преместите в друга стая?

Mozhe li da me premestite v druga staya?

Can you move me to another room?

The follow-up ask once you have named the problem — say it calmly and they usually try.

В момента хотелът е пълен.

V momenta hotelat e palen.

The hotel is full at the moment.

Something you hear as the reason they cannot move you — worth asking whether tomorrow is different.

Няма топла вода в банята.

Nyama topla voda v banyata.

There is no hot water in the bathroom.

The classic first-evening problem — reported at the desk or by the room phone.

Климатикът не работи.

Klimatikat ne raboti.

The air conditioning is not working.

Said after you have tried the remote — in a Bulgarian August this is not a small matter.

Картата не отваря вратата.

Kartata ne otvarya vratata.

The card does not open the door.

Back down at the desk with a dead key card — they will usually just re-write it on the spot.

Ще изпратя човек да провери.

Shte izpratya chovek da proveri.

I will send someone to check.

Something you hear in reply to any fault you report — it means wait in the room for a knock.

Да платя ли сега, или на тръгване?

Da platya li sega, ili na tragvane?

Should I pay now, or when I leave?

Asked at the desk when nobody has said whether the balance is due at check-in — practice differs by hotel.

Ще платите на тръгване.

Shte platite na tragvane.

You will pay when you leave.

Something you hear as the answer — nothing is charged now, so keep the card handy for check-out morning.

С карта ли да платя?

S karta li da platya?

Shall I pay by card?

Offered as you reach for your wallet at the desk — cards are normal at hotels, but small family-run places may still prefer cash.

Ще блокираме депозит на картата ви.

Shte blokirame depozit na kartata vi.

We will put a hold on your card as a deposit.

Something you hear at check-in — the amount is held, not taken, and released a few days after you leave.

Трябва ми документ за престоя.

Tryabva mi dokument za prestoya.

I need a document for the stay.

Said when you need proof of the stay for an employer or a visa file, without yet specifying which form.

Може ли фактура на фирма?

Mozhe li faktura na firma?

Can I have an invoice made out to a company?

Travelling for work — a "фактура" is the formal company invoice, different from the till receipt.

Ще ми трябват данните на фирмата.

Shte mi tryabvat dannite na firmata.

I will need the company details.

Something you hear once you ask for an invoice — have the company name, address and tax number ready on your phone.

Ще ви я изпратим по имейл.

Shte vi ya izpratim po imeyl.

We will send it to you by email.

Something you hear when the invoice is not printed at the desk — confirm the address before you walk away.

Може ли да остана до два часа в деня на тръгване?

Mozhe li da ostana do dva chasa v denya na tragvane?

Can I stay until two on the day I leave?

Late check-out asked for at arrival rather than on the last morning — you get a better answer three days ahead.

Освобождаване на стаите до дванайсет.

Osvobozhdavane na stayite do dvanayset.

Rooms are to be vacated by twelve.

Something you hear as the house rule at check-in — the noun phrase is what is printed on the desk sign too.

Може ли да оставя багажа си до вечерта?

Mozhe li da ostavya bagazha si do vecherta?

Can I leave my luggage until the evening?

Your room goes at noon and your bus is at seven — almost every desk will keep the bags for free.

Ще приберем багажа ви на рецепцията.

Shte priberem bagazha vi na retseptsiyata.

We will keep your luggage at reception.

Something you hear as the yes — they may hand you a numbered tag, so keep it.

Ще се върна за багажа около шест.

Shte se varna za bagazha okolo shest.

I will come back for the luggage around six.

Told to the desk so the evening shift knows a bag is waiting for someone.

Може ли по-бавно?

Mozhe li po-bavno?

Can you go slower?

The receptionist runs floor, breakfast and Wi-Fi together in one breath — this keeps it in Bulgarian at your speed.

Кой етаж казахте?

Koy etazh kazahte?

Which floor did you say?

Asked with the key already in your hand — it targets the one number you lost instead of the whole sentence.

Може ли паролата буква по буква?

Mozhe li parolata bukva po bukva?

Can you give me the password letter by letter?

A Wi-Fi password said at speed is unusable — this is how people here ask for anything to be spelled out.

Извинявайте, още уча български. Ако ви е по-лесно, може и на английски.

Izvinyavayte, oshte ucha balgarski. Ako vi e po-lesno, mozhe i na angliyski.

Sorry, I'm still learning Bulgarian. If it's easier for you, English is fine too.

The one English fallback in this scenario, and only after you have visibly tried in Bulgarian — leading with it at a Bulgarian desk lands badly.

Къде може да се хапне наблизо?

Kade mozhe da se hapne nablizo?

Where can one get something to eat nearby?

Asked with the key in your hand at the end of check-in — the impersonal "може да се хапне" is exactly how people ask this.

Точно отсреща има хубава механа.

Tochno otsreshta ima hubava mehana.

There is a good tavern right across the road.

Something you hear as the tip — a "механа" is the traditional tavern, the default recommendation from a Bulgarian desk.

Има ли аптека наблизо?

Ima li apteka nablizo?

Is there a pharmacy nearby?

The practical version of the same question, asked when you arrive with a headache and no supplies.

Благодаря ви много, приятен ден!

Blagodarya vi mnogo, priyaten den!

Thank you very much, have a good day!

The natural close to a daytime check-in as you turn for the lift — the receptionist will return it.