Check-in & Late Arrival

В колко часа е настаняването?

V kolko chasa e nastanyavaneto?

What time is check-in?

The first thing to pin down so you don't show up before the room is ready.

Мога ли да се настаня по-рано?

Moga li da se nastanya po-rano?

Can I check in earlier?

Ask when your flight lands hours before standard check-in.

В колко часа е напускането?

V kolko chasa e napuskaneto?

What time is check-out?

Know when you must be out so your last morning isn't a scramble.

Възможно ли е по-късно напускане?

Vazmozhno li e po-kasno napuskane?

Is late check-out possible?

Useful when your departure flight is in the evening.

Ще пристигна след полунощ.

Shte pristigna sled polunosht.

I'll arrive after midnight.

Flag a very late arrival so no one waits up or locks you out.

Работи ли рецепцията през нощта?

Raboti li retseptsiyata prez noshtta?

Is reception open at night?

Small guesthouses often close the desk — check before you land.

Как да взема ключа, ако закъснея?

Kak da vzema klyucha, ako zakasneya?

How do I get the key if I'm late?

Sets up a lockbox or a neighbor hand-off before it's a problem at 1 a.m.

Моля, запазете резервацията ми.

Molya, zapazete rezervatsiyata mi.

Please hold my reservation.

Some places release rooms if you don't arrive by a cutoff — head that off.

Може ли да оставя багажа си?

Mozhe li da ostavya bagazha si?

Can I leave my luggage?

For the gap between an early landing and a later check-in.

Ще го взема по-късно.

Shte go vzema po-kasno.

I'll pick it up later.

Reassures them you'll be back for the bag you left.

Не разбирам.

Ne razbiram.

I don't understand.

Say it the instant you freeze.

Можете ли да повторите?

Mozhete li da povtorite?

Can you repeat?

Polite 'again, please' for the phone.

По-бавно, моля.

Po-bavno, molya.

Slower, please.

Keeps them in Bulgarian but at a pace you can follow.

Благодаря за помощта!

Blagodarya za pomoshtta!

Thanks for the help!

Warm close after they've sorted your arrival.

До скоро!

Do skoro!

See you soon!

Friendly sign-off when arrival is imminent.

Полетът ми каца в единайсет вечерта.

Poletat mi katsa v edinayset vecherta.

My flight lands at eleven at night.

On the phone the day before — the desk plans the whole night around this one number.

Ще бъда при вас към един през нощта.

Shte bada pri vas kam edin prez noshtta.

I'll be with you around one in the morning.

Landing time plus baggage plus the taxi from the airport — give them the door time, not the flight time.

Това проблем ли е за вас?

Tova problem li e za vas?

Is that a problem for you?

You've named the hour and now you need to know whether anyone will still be there.

Рецепцията работи до двайсет и два часа.

Retseptsiyata raboti do dvayset i dva chasa.

Reception is open until ten in the evening.

Something you hear on the phone — the desk closes at 22:00 and everything after that has to be arranged now.

Ще ви се обадя, когато наближа.

Shte vi se obadya, kogato nablizha.

I'll call you when I'm close.

The owner will come down to let you in but wants ten minutes' warning, not a doorbell at 1 a.m.

Току-що пристигнах.

Toku-shto pristignah.

I've just arrived.

First line into the phone or the intercom once the taxi has driven off and left you on the pavement.

На рецепцията няма никой.

Na retseptsiyata nyama nikoy.

There's nobody at reception.

You can see the lit-up desk through the glass and there is no one behind it.

Входната врата е заключена.

Vhodnata vrata e zaklyuchena.

The front door is locked.

The concrete fact you need to report first — everything else follows from it.

Как да вляза?

Kak da vlyaza?

How do I get in?

Short and direct on a bad phone line at half past midnight — it gets you an answer fastest.

Позвънете на звънеца вдясно.

Pozvanete na zvanetsa vdyasno.

Ring the bell on the right.

Something you hear — Sofia entrances often have two or three bells and only one wakes the right person.

Извинете, че ви събуждам.

Izvinete, che vi sabuzhdam.

Sorry for waking you.

The night man has clearly been asleep on a camp bed behind the desk — lead with this before anything else.

Имам резервация за тази вечер.

Imam rezervatsiya za tazi vecher.

I have a booking for tonight.

The sentence that turns you from a stranger banging on the glass into an expected guest.

Има ли нощен портиер?

Ima li noshten portier?

Is there a night porter?

Asked on the phone beforehand, or to a neighbour in the lobby of an apartment building.

Звънях два пъти, но никой не отвори.

Zvanyah dva pati, no nikoy ne otvori.

I rang twice and nobody opened.

Explaining why you ended up phoning the owner's mobile at one in the morning.

Идвам веднага.

Idvam vednaga.

I'm coming right away.

Something you hear through the intercom — it means stay put, don't wander off looking for another door.

На чие име е резервацията?

Na chie ime e rezervatsiyata?

Whose name is the booking under?

Something you hear — almost always the desk's first question once they've let you in.

Резервацията е на мое име.

Rezervatsiyata e na moe ime.

The booking is in my name.

Said while handing over the passport so they can read the spelling themselves.

Ще ви кажа името буква по буква.

Shte vi kazha imeto bukva po bukva.

I'll spell my name out for you.

A foreign surname read aloud in Bulgarian rarely lands — offer to spell it before they give up searching.

Номерът на резервацията е в имейла.

Nomerat na rezervatsiyata e v imeyla.

The booking number is in the email.

They can't find you by name — you reach for the phone and open the confirmation.

Намерих резервацията ви.

Namerih rezervatsiyata vi.

I've found your booking.

Something you hear — the moment the night stops being a problem.

Паспортът, моля.

Pasportat, molya.

Passport, please.

Something you hear — every place that takes guests here has to register you, even at 2 a.m.

Заповядайте.

Zapovyadayte.

Here you are.

The word you say as you hand something over — passport, card, phone. Used constantly here.

Попълнете тази карта, моля.

Popalnete tazi karta, molya.

Fill in this card, please.

Something you hear — the paper registration slip with name, passport number and nights stayed.

Какво да напиша тук?

Kakvo da napisha tuk?

What should I write here?

Half the fields on the card are in Bulgarian only — point at the box and ask.

Кога ще си получа паспорта обратно?

Koga shte si polucha pasporta obratno?

When do I get my passport back?

Smaller guesthouses sometimes keep it overnight — worth asking before you go up to sleep.

Колко дължа?

Kolko dalzha?

How much do I owe?

The desk pushes the registration card back and reaches for the card machine.

Платих онлайн предварително.

Platih onlayn predvaritelno.

I already paid online in advance.

They start totalling up the nights and you need to stop them — the booking site already took the money.

Туристическият данък се плаща отделно.

Turisticheskiyat danak se plashta otdelno.

The tourist tax is paid separately.

Something you hear — the nightly municipal tax is never in the online price and is often cash.

Може ли да платя с карта?

Mozhe li da platya s karta?

Can I pay by card?

Worth asking outright at night — the terminal is sometimes shut down with the desk.

Може ли да платя сутринта?

Mozhe li da platya sutrinta?

Can I pay in the morning?

You're exhausted and have no cash on you — most small places will happily settle at breakfast.

Нямам резервация на това име.

Nyamam rezervatsiya na tova ime.

I have no booking under that name.

Something you hear — the sentence that makes your stomach drop at one in the morning.

Задържахме стаята само до полунощ.

Zadarzhahme stayata samo do polunosht.

We only held the room until midnight.

Something you hear — many places release unguaranteed rooms at a cutoff hour.

Предупредих ви, че ще закъснея.

Predupredih vi, che shte zakasneya.

I warned you I'd be late.

You made the call in advance — say so calmly, it usually gets the room found again.

Ето потвърждението от имейла.

Eto potvarzhdenieto ot imeyla.

Here's the confirmation from the email.

Turning the phone screen towards the desk instead of arguing about it.

Може ли да проверите отново?

Mozhe li da proverite otnovo?

Could you check again, please?

Bookings are often filed under a mangled spelling of a foreign surname — a second look finds them.

Имате ли свободна стая за тази нощ?

Imate li svobodna staya za tazi nosht?

Do you have a free room for tonight?

The booking is gone but the building isn't full — ask before you go looking elsewhere.

Всякаква стая ме устройва.

Vsyakakva staya me ustroyva.

Any room suits me.

It's 1 a.m. and you'll take the one over the bins — say so and stop them apologising about the view.

Трябва ми само за една нощ.

Tryabva mi samo za edna nosht.

I only need it for one night.

Makes the desk's problem smaller — a single night is easier to fit into a half-booked hotel.

Остана само двойна стая.

Ostana samo dvoyna staya.

Only a double room is left.

Something you hear — usually followed by a higher price, so decide fast.

Може ли да ми препоръчате хотел наблизо?

Mozhe li da mi preporachate hotel nablizo?

Could you recommend a hotel nearby?

Nothing free here — the night clerk usually knows exactly who down the street has beds.

Къде е кутията с ключа?

Kade e kutiyata s klyucha?

Where is the key box?

Self check-in flats hang a small combination box somewhere near the entrance, rarely where you'd guess.

Ще ви пратя кода по Вайбър.

Shte vi pratya koda po Vaybar.

I'll send you the code on Viber.

Something you hear — Viber, not SMS or WhatsApp, is the default messaging app in Bulgaria.

Кодът не работи.

Kodat ne raboti.

The code isn't working.

Third try on a frozen keypad in the dark — report it plainly before the phone battery dies.

Може ли да ми пратите кода отново?

Mozhe li da mi pratite koda otnovo?

Could you send me the code again?

You misheard a digit over a bad line — ask for it in writing rather than guessing.

Ключът е в кутията до вратата.

Klyuchat e v kutiyata do vratata.

The key is in the box by the door.

Something you hear — the instruction that ends the whole after-hours problem.

Стаята ви е на третия етаж.

Stayata vi e na tretiya etazh.

Your room is on the third floor.

Something you hear as the key lands in your hand — catch the floor number or you'll wander.

Асансьорът е вдясно.

Asansyorat e vdyasno.

The lift is on the right.

Something you hear — said with a nod towards a dark corridor you can't see down.

На кой етаж е стаята?

Na koy etazh e stayata?

Which floor is the room on?

Asked before you start hauling a suitcase up an unlit stairwell.

Няма асансьор, съжалявам.

Nyama asansyor, sazhalyavam.

There's no lift, sorry.

Something you hear in older Sofia buildings — plan your bags accordingly.

Как се пали лампата в коридора?

Kak se pali lampata v koridora?

How do you turn on the hallway light?

Old stairwells here run on a timed push-button that's never next to the door.

Каква е паролата за интернет?

Kakva e parolata za internet?

What's the internet password?

The last thing you ask at the desk before dragging the bag upstairs.

Паролата е написана на картата.

Parolata e napisana na kartata.

The password is written on the card.

Something you hear — they tap the little card in the key envelope rather than saying it aloud.

Има ли топла вода по това време?

Ima li topla voda po tova vreme?

Is there hot water at this hour?

Small places run a boiler, not a system — at 2 a.m. the answer is sometimes no.

Какъв е кодът за входната врата?

Kakav e kodat za vhodnata vrata?

What's the code for the front door?

You'll need it to get back in tomorrow night — ask while someone is still awake to tell you.

Заключвайте, като излизате.

Zaklyuchvayte, kato izlizate.

Lock up when you go out.

Something you hear — in shared entrances the door is your responsibility, not the building's.

След десет часа молим за тишина.

Sled deset chasa molim za tishina.

After ten we ask for quiet.

Something you hear — night quiet is taken seriously here and is written into local ordinances.

Извинявайте за шума.

Izvinyavayte za shuma.

Sorry for the noise.

Said to a neighbour on the landing after you've bumped a suitcase up three flights at midnight.

Съседната стая е много шумна.

Sasednata staya e mnogo shumna.

The room next door is very noisy.

Reported at the desk when you've finally got to bed and can't sleep.

Може ли да сменя стаята?

Mozhe li da smenya stayata?

Could I change rooms?

Traffic noise, a party wall or a dead radiator — worth asking even late.

Закуската е от седем.

Zakuskata e ot sedem.

Breakfast is from seven.

Something you hear as they hand you the key — the last piece of information of the night.

До колко часа е закуската?

Do kolko chasa e zakuskata?

Until what time is breakfast?

The number that actually matters after a 2 a.m. check-in is the end time, not the start.

Къде се сервира закуската?

Kade se servira zakuskata?

Where is breakfast served?

Often a basement room or a back terrace you'd never find on your own in the morning.

Закуската включена ли е в цената?

Zakuskata vklyuchena li e v tsenata?

Is breakfast included in the price?

Booking sites are vague about this — settle it at the desk while you're already there.

Моля, не ме будете сутринта.

Molya, ne me budete sutrinta.

Please don't wake me in the morning.

You arrived at three and the cleaner starts at nine — say it now, not through the door later.

Откъде да си купя вода?

Otkade da si kupya voda?

Where can I buy water?

You've had nothing since the airport and the minibar is empty or locked.

Има денонощен магазин зад ъгъла.

Ima denonoshten magazin zad agala.

There's a 24-hour shop round the corner.

Something you hear — 'денонощен' shops are everywhere in Sofia and are the late-night answer to everything.

Може ли чаша вода?

Mozhe li chasha voda?

Could I have a glass of water?

Asked at the desk while they finish the paperwork, rather than going back out.

Може ли да се пие вода от чешмата?

Mozhe li da se pie voda ot cheshmata?

Can you drink the tap water?

A real first-night question — in Sofia the answer is yes, but it varies outside the city.

Не ви чувам добре.

Ne vi chuvam dobre.

I can't hear you well.

Standing outside with traffic behind you and the owner half asleep — say it before they carry on.

Извинете, не разбрах.

Izvinete, ne razbrah.

Sorry, I didn't catch that.

The single most useful repair line here — it keeps the conversation in Bulgarian and buys a repeat.

Връзката е лоша.

Vrazkata e losha.

The line is bad.

Names the real problem so they don't assume it's your Bulgarian that failed.

Може ли да ми го напишете в съобщение?

Mozhe li da mi go napishete v saobshtenie?

Could you write it to me in a message?

Door codes and street numbers survive a bad line far better in writing than by ear.

Извинявайте, българският ми е слаб — може ли малко на английски?

Izvinyavayte, balgarskiyat mi e slab — mozhe li malko na angliyski?

Sorry, my Bulgarian is weak — could we do a little in English?

Only after you have visibly tried in Bulgarian and it truly isn't working — opening with an English demand lands badly here.

Извинявайте, че идвам толкова късно.

Izvinyavayte, che idvam tolkova kasno.

Sorry for arriving so late.

Said as you step through the door past someone who has clearly been waiting up for you.

Полетът закъсня с три часа.

Poletat zakasnya s tri chasa.

The flight was three hours late.

One short explanation turns you from inconsiderate into unlucky — worth the extra sentence.

Няма проблем, случва се.

Nyama problem, sluchva se.

No problem, it happens.

Something you hear — the standard shrug back, and your cue to stop apologising.

Благодаря, че ме изчакахте.

Blagodarya, che me izchakahte.

Thank you for waiting for me.

The one that earns you goodwill for the rest of the stay — say it before you take the key upstairs.

Лека нощ!

Leka nosht!

Good night!

How you leave the desk at 2 a.m. — the night clerk will say it straight back.